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Glossary

Non-solicitation

By the SiteAppraiser Editorial Team · Sep 5, 2026 · 2 min read

A clause preventing the seller from approaching the customers, users or staff being transferred.

What it means

A non-solicitation clause is an agreement not to approach the customers, subscribers, users or staff connected to the business you have sold, for a defined period after the sale. It is about who you may contact rather than what you may do. In a website sale it usually names the email list, the customer database, and any contractors or writers moving across with the business.

How it differs from a non-compete

The two are frequently confused and frequently appear together, but they restrict different things. A non-compete limits the business you may operate; a non-solicitation limits who you may approach. It is entirely possible to be free to launch a new site in the same niche while remaining barred from emailing the list you handed over — and for many sellers that combination is the reasonable settlement.

Why buyers weight it heavily

On a content site, a newsletter or a membership business the audience is the asset and everything else is delivery. A buyer paying a real multiple for a list is paying for a relationship the seller built, and the one thing that would destroy its value is the seller writing to those people about something new. Buyers who understand this will accept a narrower non-compete in exchange for a firm non-solicitation, because it protects the thing they actually bought.

Why it tends to hold

Non-solicitation clauses are usually easier to enforce than non-competes. They are narrower, they restrict identifiable conduct toward identifiable people, and they do not prevent anyone from earning a living in their field. A court asked to weigh a broad ban on working in an industry against a specific promise not to email a particular list will treat the second far more sympathetically, which is a reason for both sides to prefer it.

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Common questions

What is a non-solicitation clause?

An agreement not to approach the customers, subscribers, users or staff connected to the business you sold, for a defined period. It restricts who you may contact rather than what business you may run.

How is it different from a non-compete?

A non-compete restricts the business you can operate. A non-solicitation restricts who you can approach. A seller can be free to start a new site in the same niche and still be barred from emailing the list they handed over.

Why do buyers care about it so much?

Because on many online businesses the audience is the asset. A buyer paying for an email list needs to know the person who built the relationship will not write to it next month.

Are non-solicitation clauses easier to enforce?

Generally yes. They are narrower than non-competes and restrict specific conduct toward identifiable people, which courts tend to view more favourably than a broad ban on working in a field.